Advice Shop Customer Feedback Survey
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Following your recent contact with the Advice Shop, you'd help us by taking a few moments to complete and return this feedback survey. We value your comments, which will help us to improve our service in the future.

Your Full Name *

Adviser/Staff Name

Where seen:

Timeliness, promptness of our response to your request *

Service Delivery, how was the service you received compared to what you need *

Communication, how good were we in keeping you informed *

Staff Attitude, how helpful and friendly are our staff *

Staff Professionalism, how professional, in terms of their knowledge and skills were our staff *

Equality, did we treat you fairly *

Quality of Customer Service, overall what quality service did you get *

Understanding, how easy was it to understand the advice / information we gave you *

If you ticked POOR or VERY POOR, for any of the above, please tell us why? This will help us to make it better next time.

As a result of the advice given, do you feel;

Yes No

As a service we really want to understand our customers and your needs to allow us to deliver the best service possible.

Is there anything else we can do to help you or improve our service?

Would you be prepared to talk to us further about our service?

If yes, please provide us with your preferred contact details (ie email address, telephone number etc)

THANK YOU VERY MUCH FOR HELPING US

Web: www.westlothian.gov.uk
Phone: 01506 283000
Email: advice.shop@westlothian.gov.uk