NETs Land and Countryside - Trees and Woodland Team

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NETs Land and Countryside - Trees and Woodland Team - Customer Survey

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The Tree and Woodland Team manage the council's tree and woodland stock. They develop management plans to ensure that our woodlands/forests are managed effectively, and provide advice to members of the public on tree-related matters. They deliver a frontline arboricultural service that carries out tree inspections and maintenance tasks, where required.

Please help us to improve our service to you by completing this customer evaluation form.

Please rate the quality of our service to you with regards to the following aspects:

	Excellent	Good	Adequate	Poor	Very Poor	N/A
Speed & efficiency of our response to your enquiry (timeliness)
Customer service at point of initial contact
Accuracy & Comprehensiveness of Information provided (communication / information)
Professionalism, attitude & knowledge of staff
Standard of work carried out
Site left in appropriate condition / safe / tidy
Our management of trees and woodland
Visitor / Customer satisfaction with service overall (consider all aspects above)

Do you feel you are treated with fairness and sensitivity?

	Yes
	No

Did our service meet your expectations?

	Yes
	No (If not, we would appreciate it if you could explain why not in the box below)

If you have any suggestions for improving our service to you or you wish to make any other comment, please use this space to do so. Your views are important to us.

The Tree and Woodland Team is committed to continuous improvement. Customer consultation results are collated, analysed and acted on to improve the service.

Privacy Notice - https://www.westlothian.gov.uk/media/50077/Operational-Services-2022-NETs-and-Countryside-Service-Delivery-and-Enquiry-Privacy-Notice/pdf/2022_NETs_and_Countryside_Privacy_Notice.pdf?m=637867376182100000